Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help section built into our Website Control Panel offers a collection of help articles and commonly asked questions. Aimed towards fixing any common problem that you might face, they are compiled by our support team of skilled technicians.

  • Top quality support service

  • How–To Videos

  • For users who wish to find out how to resolve a regularly experienced issue by watching a video tutorial, we have added a collection of video tutorials to our Website Control Panel. All the videos are very short and easy to understand. They offer you visual demonstrations of different website management operations.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 help desk support service with a one–hour ticket response time guarantee. A group of practiced customer service technicians will be online for you to respond to all the queries that you might possibly have. During non–peak times, an answer will be supplied in even less than 20 minutes.